TfL 97139 - Bus Driver Quality Monitoring

Buyer
Transport for London
Value
£2,200,000
Closes
30 October 2026
Where
London
Type
Open tender

In plain English

Transport for London wants to hire a service provider to run a quality monitoring programme for London bus drivers. The provider will need to assess around 7,700 drivers per year across 23 performance categories, manage the technology and data systems, and provide trained assessors to carry out the work.

What the buyer wants

• Design or provide a web-based or mobile app for assessors to record driver quality scores • Supply handheld devices for assessors and ensure data transmits securely to a central database • Recruit, train and deploy enough assessors to conduct approximately 7,700 assessments annually • Build and maintain a data management system and website so TfL and bus operators can access reports and performance tables

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract requires significant technical capability (app and database development), large-scale operational capacity (hiring and managing 20+ assessors), and proven experience in transport or quality monitoring. Most small trades would be disqualified; this is a role for a specialist consultancy or tech firm.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

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