Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)
This tender closed on 20 October 2026.
- Buyer
- Brunelcare
- Value
- £282,000
- Closed
- 20 October 2026
- Where
- Bristol, the South West
- Type
- Open tender
In plain English
Brunelcare, a Bristol-based charity for older people, is looking for a call centre service to handle urgent calls during evenings, weekends, and public holidays. The service will handle emergency repairs, welfare checks, lockouts, and other urgent housing matters for residents in their sheltered accommodation. The contract starts April 2027 for an initial three years with options to extend to five years total.
What the buyer wants
• Provide a 24/7 call handling and triage service during out of hours periods (evenings, weekends, public holidays) • Log, monitor, escalate, and report all incidents; handle welfare checks and safeguarding alerts • Coordinate emergency repairs and safety-related call-outs with Brunelcare's in-house team and specialist contractors • Manage access issues and lockouts; provide handover to Brunelcare's daytime teams the next working day
Requirements
Named in the buyer's notice:
- Safeguarding Trained
What could rule a small business out: Most small businesses will struggle because this requires a fully staffed 24/7 call centre operation across weekends and public holidays, which demands significant infrastructure, staff costs, and shift management beyond the scope of typical small trades.
Always check the tender documents.
More open tenders from Brunelcare
- Fully Comprehensive Lift Maintenance and Repairs (Passenger Lifts, Platform Lifts and Stairlifts)(Brunelcare), Brunelcare, £494,110, closes 30 November 2026
Similar open building maintenance contracts
- SWAST-5039-F Supply of Workshop Consumables, South Western Ambulance Service NHS Foundation Trust, £2,033,333, closes 5 November 2026
- Statutory Servicing, Reactive and Remedial Works Framework, Gloucestershire County Council-, £9,000,000, closes 11 November 2026
- Visitor Counters - Framework, Forestry Commission, £100,000, closes 23 November 2026
- 1193 Maintenance of Automatic Gates, Doors and Roller Shutters, Devon and Cornwall Police, £540,000, closes 4 December 2026
- Fully Maintained Contract Hire - Electric Panel Van, Central Swindon North Parish Council, closes 4 December 2026
- YPO - 001284 Community & Healthcare Technology Equipment & Associated Services, Yorkshire Purchasing Organisation, £600,000,000, closes 4 November 2026
Check whether your business could win this, free
Get a plain-English bid plan for this tender with the bid coach