PRO005158-Services-Contract-System Integrator : Billing and CRM

Buyer
United Utilities Water Limited
Value
£10,000,000
Closes
18 December 2026
Where
Warrington, the North West
Type
Open tender

In plain English

United Utilities is hiring a system integrator to design, build, and run a new billing and customer management system for their water utility. The supplier will handle everything from initial setup through testing, launch, and ongoing support for this critical infrastructure.

What the buyer wants

• Design and configure a new billing and customer relationship management (CRM) system that meets regulatory requirements for a water utility • Migrate existing data from old systems and integrate the new system with United Utilities' other business systems • Test the system thoroughly, deploy it, train staff, provide intensive support during launch (hypercare), and continue to maintain and support it long-term

Likely requirements

Our reading of the notice. Always check the tender documents.

This is a £10 million contract requiring deep expertise in enterprise billing systems, utilities regulation, and large-scale system integration. Very few small businesses have the technical depth, team scale, project delivery track record, or financial capacity to bid and win this contract. You would almost certainly need to be part of a larger consortium or prime contractor.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

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