Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service.
- Buyer
- Oldham Metropolitan Borough Council
- Value
- £130,000
- Closes
- 16 November 2026
- Where
- Oldham, the North West
- Type
- Open tender
In plain English
Oldham Council is looking for a provider to run a 24/7 telephone helpline for people at risk of homelessness outside normal office hours (evenings, nights, weekends, bank holidays). The service will take calls, assess whether someone is homeless that night, and arrange emergency temporary accommodation if needed.
What the buyer wants
• Operate a telephone-based triage service 128 hours per week plus bank holidays, assessing whether callers are homeless that evening and eligible for council help • Conduct mini assessments to determine eligibility and priority need, and arrange emergency temporary accommodation placements using the council's framework • Keep detailed records in the council's systems, complete handover documents after each shift, attend monthly monitoring meetings, and handle complaints according to council procedures
Likely requirements
Our reading of the notice. Always check the tender documents.
This contract requires staff with genuine expertise and experience in homelessness services and temporary accommodation: a general call centre or facilities management business without that specialism will struggle to win. The contract is also only worth £130,000 per year, which may not be enough to cover staffing costs for a 128+ hour weekly service across a full team.
How to bid
This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.
How to write a tender response
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