Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

Buyer
London Borough of Newham
Value
£450,000
Closes
27 November 2026
Where
London, London
Type
Open tender

In plain English

Newham Council wants a charity or community-led service that supports families with children from pregnancy to age five. It will offer a helpline and other channels (text, WhatsApp, web) where parents can get a listening ear, practical advice, signposting and referrals, delivered largely by local volunteers and linked to the council's Best Start Family Hubs. The contract is worth £450,000.

What the buyer wants

• Run a multi-channel helpline and support service (phone plus text, WhatsApp or web-based options) that combines emotional support with practical advice, signposting and referrals. • Recruit, train and deliver peer support through local volunteers who reflect Newham's diverse communities. • Link closely with the Best Start Family Hubs network through warm handovers and light-touch follow-up, and use outreach and digital channels to reach seldom heard groups.

Likely requirements

Our reading of the notice. Always check the tender documents.

The notice is aimed at VCFS-led organisations, so a commercial company without a voluntary or community structure, or one without experience of volunteer-led peer support across multiple channels, would most likely be ruled out.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

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