Future Smart Metering Programme for AMP8 and Beyond
- Buyer
- THAMES WATER UTILITIES LIMITED
- Value
- £1,320,000,000
- Closes
- 4 December 2026
- Where
- Reading, London
- Type
- Sets up a framework (suppliers apply to join)
In plain English
Thames Water, a UK water company, wants to appoint suppliers to run its smart meter programme. Lot 1 covers installing new smart meters, replacing meters at the end of their life, handling customer appointments, and running the systems and data service behind them. Lot 2 covers keeping the existing smart meter network, its software and its connections working while it is gradually replaced. The contract is expected to run across several five-year regulatory periods (AMPs), with the first term ending at the end of AMP9 and possible extensions to AMP12.
What the buyer wants
• Lot 1: plan and book appointments, supply and install meters, repair and maintain new and legacy meters, and provide, operate and integrate the communication network, data service and work, workforce and customer management systems • Lot 2: operate the legacy communication networks, maintain legacy firmware, head end systems and connectivity, support the transition away from legacy meters, and keep monitoring and data flows running • Make sure all data reaches Thames Water's meter data management system, with Thames Water owning all data, including customer data, and provide live appointment and job status feeds and next-day interaction history
Lots
- New and replacement installation and operations
- Legacy estate connectivity
Requirements
What could rule a small business out: The very large estimated value (£1.32 billion), the long multi-period contract term running to AMP12, the outcome-based 'as a service' model covering systems, data and field work, and the requirement to pass a pre-qualification questionnaire by 12 noon on 4 December 2026 would likely rule out most small businesses, although the notice does not list specific pre-qualification criteria.
Always check the tender documents.
How to bid
This is a framework: the buyer picks a set of suppliers now and awards work to them over several years. If you are not on it when it is awarded, you usually cannot win work from it until it is re-tendered, so this is the window to bid.
Where to apply
The notice doesn't name a website for bids. Ask the buyer how to apply, using the contact on the official notice.
Questions about this tender? Email the buyer at procurement.support.centre@thameswater.co.uk.
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