Customer Care (Security) Services within Emergency Housing and Resettlement Service
- Buyer
- BLACKPOOL COASTAL HOUSING LIMITED
- Value
- £1,500,000
- Closes
- 4 November 2026
- Where
- Blackpool, the North West
- Type
- Open tender
In plain English
Blackpool Coastal Housing is hiring a customer care and security service to staff three buildings: supported accommodation for young people, emergency housing for homeless families and individuals, and family emergency provision. The role combines building security, welfare checks, emergency response, and sensitive interaction with vulnerable people.
What the buyer wants
• Provide uniformed customer care officers to manage building access, conduct welfare checks, monitor CCTV and respond to emergencies at multiple locations • Staff must have proven experience working with vulnerable adults, young people and families with complex needs, and be skilled at defusing challenging situations • Carry out building safety checks, manage front-door entry systems, handle fire alarm activations, respond to safeguarding concerns and maintain detailed incident records • Provide onsite cover and emergency admissions processing as required by agreed procedures
Likely requirements
Our reading of the notice. Always check the tender documents.
This role requires substantial experience working with vulnerable people in crisis situations and will almost certainly require Enhanced DBS clearance: a standard security company with no care or housing background will likely be disqualified. The contract also appears to require shift-based and on-call coverage across multiple sites, which may be difficult for very small operators without established rotas.
How to bid
This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.
How to write a tender response
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