Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

This tender closed on 20 October 2026.

Buyer
Scottish Government
Value
£650,000
Closed
20 October 2026
Where
Glasgow
Type
Open tender

In plain English

The Scottish Government is looking for a technology solution that helps them manage and scale up their digital public services as they grow. They need a system that can handle more users, more complexity, and higher expectations while keeping things secure, efficient and cost-effective.

What the buyer wants

• Provide a scalable service management platform or solution that can grow with their digital services (ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services) • Ensure the solution delivers resilience, security and operational efficiency • Help reduce risks to service quality, productivity, revenue and public trust

Requirements

What could rule a small business out: This is a specialist digital technology contract requiring proven experience delivering enterprise-grade service management platforms to large public sector organisations: most small trades and SMEs without significant prior government digital delivery experience will not be competitive.

Always check the tender documents.

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