CA18282 - Provision of 111-2 Service
- Buyer
- Avon and Wiltshire Mental Health Partnership NHS trust
- Value
- £4,050,000
- Closes
- 2 November 2026
- Where
- Bath, the South West
- Type
- Open tender
In plain English
The NHS trust is looking for a company to handle all the phone calls and initial triage for people experiencing mental health crises who call 111. The provider will answer calls 24/7, assess the situation, and route people to the right help, but the NHS will keep responsibility for all clinical decisions.
What the buyer wants
• Answer and manage 111 calls from adults and children in mental health crisis, 24 hours a day, 7 days a week • Perform initial triage and access assessment to determine appropriate next steps • Work within a matrix management structure alongside NHS clinical teams, ambulance services, hospitals, and voluntary sector partners • Maintain seamless integration with existing urgent and emergency care pathways
Likely requirements
Our reading of the notice. Always check the tender documents.
This is a large-scale NHS mental health crisis service contract worth £4m+ requiring 24/7 operations, specialist crisis call handling infrastructure, and proven experience in NHS integrated services. It is fundamentally unsuitable for most small independent tradespeople and requires an established provider with significant operational and clinical capability.
How to bid
This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.
How to write a tender response
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