BGWM Digital Transformation (Discovery Phase)

This tender closed on 26 October 2026.

Buyer
WEST MIDLANDS GROWTH COMPANY LIMITED
Value
£100,000
Closed
26 October 2026
Where
Birmingham, the West Midlands
Type
Open tender

In plain English

West Midlands Growth Company is hiring an agency or consortium to run a Discovery Phase: research and planning work to design a new digital platform that will be the main entry point for businesses seeking support across the region. This is not about building the platform yet, just investigating what it should do and how it should work.

What the buyer wants

• Conduct user research to understand what businesses actually need from a digital support entry point • Test whether the proposed 'Hybrid Universal Front Door' model will work in practice • Review existing digital platforms and business support services to avoid duplication • Produce a detailed report with recommendations for the future digital service design and investment decisions

Requirements

What could rule a small business out: This is a specialist digital service design and research contract worth up to £100,000: it requires an experienced agency or consortium with a track record in digital transformation discovery work, user research and public sector delivery. Most small building, cleaning, or manual trade businesses will not be eligible.

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