Unified Customer Contact and Force Control Room Solution
- Buyer
- York and North Yorkshire Combined Authority
- Value
- £15,000,000
- Closes
- 27 November 2026
- Where
- York, Yorkshire and the Humber
- Type
- Open tender
In plain English
York and North Yorkshire Combined Authority and North Yorkshire Police are looking for a supplier to build and run a unified system that handles customer contact and emergency control room operations. This is a large IT and telecommunications project worth around £15 million.
What the buyer wants
• Design, build and deploy a single integrated contact centre and emergency control room system • Provide ongoing support and maintenance of the system • Integrate with existing police and council IT infrastructure
Likely requirements
Our reading of the notice. Always check the tender documents.
This contract is heavily weighted towards large technology integrators and systems suppliers; small independent tradespeople or SMEs without significant experience delivering large public sector IT infrastructure projects will struggle to meet the specification and evaluation criteria.
How to bid
This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.
How to write a tender response
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