The Provision of a Managed Call Conferencing Service

Buyer

Health and Safety Executive

Value

£330,000

Closes

3 November 2026

Where

Liverpool, the North East

Type

Open tender

In plain English

The Health and Safety Executive (HSE) needs a telephone-based call conferencing service to host monthly virtual town hall meetings for all staff. Staff need to be able to dial in from anywhere, including mobile phones, with a live operator managing each call. This is not an internet-based solution: it must work over traditional phone lines.

What the buyer wants

• Provide a managed telephone conference calling service where HSE staff can dial in from office, home, or offsite locations using standard phone numbers • Employ trained operators to manage incoming calls, connect participants, and run the virtual town hall events • Ensure the solution works reliably for mobile phone users and frontline staff in the field with no internet dependency • Host monthly recurring conference calls with capacity for all HSE staff members

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract requires a specialized telephone conferencing operator service with professional call management staff and telephony infrastructure. Most small trades businesses (electricians, cleaners, builders) will be completely unable to bid because they lack the telecom expertise, infrastructure investment, and staffing to deliver this service.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

Check whether your business could win this, free

Get a plain-English bid plan for this tender with the bid coach