Replacement of Corporate Telephony and Contact Centre Environment

Buyer
Link Group
Value
£1,500,000
Closes
23 November 2026
Where
Edinburgh, Scotland
Type
Open tender

In plain English

Link Group wants to replace its office phone system and customer contact centre with a modern, cloud-based service that a supplier would provide, set up and maintain. The estimated value is £1,500,000, and the work will be delivered in phases.

What the buyer wants

• Provide, implement and support a secure, resilient cloud telephony and contact centre service, including omnichannel contact handling, intelligent call routing, workforce management, call recording, quality management, and reporting and analytics • Handle card payments in line with PCI compliance (the payment card security standard) • Carry out migration from the existing system, integrate with other systems, provide training, and deliver ongoing support across customer-facing and colleague-facing services

Requirements

What could rule a small business out: The £1.5 million value, the requirement for PCI-compliant card payment handling, and the need to migrate, integrate and support a full cloud contact centre across a large organisation would most likely rule out small businesses, as the notice does not indicate any lot division or accommodation for smaller suppliers.

Always check the tender documents.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

Where to apply

Bids go through Public Contracts Scotland. Make a free account there, then search for this tender's title.

Go to Public Contracts Scotland

Questions about this tender? Email the buyer at linkprocurement@linkgroup.org.uk.

How to write a tender response

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