Provision of out of hours customer call centre services.

Buyer

Connexus Homes Limited

Value

£212,000

Closes

6 November 2026

Where

Craven Arms, the West Midlands

Type

Open tender

In plain English

Connexus Homes (a housing association) needs a call centre company to handle emergency repair calls outside normal working hours, including evenings, weekends and bank holidays. The supplier must answer calls from tenants, assess whether repairs are urgent, give advice, and pass jobs to repair contractors or internal teams.

What the buyer wants

• Answer emergency repair calls 24/7 outside normal office hours with professional, sensitive customer service • Assess the urgency and nature of each repair request and follow Connexus' procedures • Record caller information accurately and escalate or dispatch urgent repairs to nominated contractors or Connexus teams • Demonstrate proven experience running out-of-hours services for UK social housing providers

Likely requirements

Our reading of the notice. Always check the tender documents.

This is a specialist out-of-hours call centre operation requiring established call handling infrastructure, trained staff, and proven experience in social housing; most individual tradespeople or small one-person businesses cannot deliver this service.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

Check whether your business could win this, free

Get a plain-English bid plan for this tender with the bid coach