Parent Chat - Digital Parenting Support

Buyer
Leicester City Council
Value
£124,000
Closes
9 November 2026
Where
Leicester, the East Midlands
Type
Open tender

In plain English

Leicester City Council wants to commission a digital parenting support service that provides advice, guidance and one-to-one support to parents and carers of children aged 0 to 19 (up to 25 for those with special educational needs). The service will run for two years from January 2027 and will include telephone, text, email and webchat support, plus data reporting and safeguarding.

What the buyer wants

• Provide digital parenting support including information, advice and guidance on topics like behaviour management, feeding, school issues and child development • Offer one-to-one support via telephone, text, email and webchat from trained workers who can signpost families to local and national services • Promote the service through Leicester-focused digital marketing and ensure it is accessible to all parents regardless of language, literacy or accessibility needs • Maintain data security, confidentiality, safeguarding arrangements and provide regular data insights and reporting to the Council

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract requires substantial experience in parenting support, digital service delivery and safeguarding: a general tradesperson or small business without expertise in family services, trained support workers or digital platform management will not be competitive.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

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