Managed Debt Collection Services
- Buyer
- Government Commercial Agency
- Value
- £650,000,000
- Closes
- 27 November 2026
- Where
- Liverpool
- Type
- Sets up a framework (suppliers apply to join)
In plain English
The government is setting up a framework for managed debt collection. A managed service provider (MSP) will run a panel of FCA regulated debt collection agencies that contact people by phone and letter to arrange repayment of money owed to the public sector. The MSP will use data to plan recovery and track results, and must make sure people in financial difficulty or with vulnerabilities are treated fairly.
What the buyer wants
• Provide an MSP to manage and oversee a panel of FCA regulated debt collection agencies, including their appointment, performance and compliance • Build data-led debt recovery strategies and monitor collection performance across the panel • Identify vulnerable consumers and ensure debt is collected sustainably, fairly and in line with FCA rules
Likely requirements
Our reading of the notice. Always check the tender documents.
The FCA regulation requirement, the scale of a £650 million framework that needs an MSP managing multiple agencies, and the financial and experience thresholds mean most small businesses could not meet the entry criteria.
How to bid
This is a framework: the buyer picks a set of suppliers now and awards work to them over several years. If you are not on it when it is awarded, you usually cannot win work from it until it is re-tendered, so this is the window to bid.
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