Information, Advice & Guidance for RBWM

Buyer

Royal Borough of Windsor & Maidenhead

Value

£124,000

Closes

19 November 2026

Where

Maidenhead, the South East

Type

Open tender

In plain English

The Royal Borough of Windsor and Maidenhead wants a provider to run an information, advice and guidance service for residents across Windsor, Maidenhead and Ascot. The service should help people solve problems early, prevent crises and reach better outcomes, through face-to-face sessions, phone support, online access and outreach in the community.

What the buyer wants

• Deliver face-to-face, telephone and digital advice and guidance sessions for residents across Windsor, Maidenhead and Ascot • Run community outreach so that support reaches people who would not otherwise come forward • Meet the council's set volume targets and performance measures, with timely resolution of issues and reporting on outcomes

Likely requirements

Our reading of the notice. Always check the tender documents.

The combined requirement for face-to-face, telephone, digital and outreach delivery across three locations, with set volume and performance targets, means a provider without an established team, multiple channels and a track record of public-facing advice work would likely be ruled out.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

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