External Reporting Line

Buyer

London Fire Commissioner

Value

Not published

Closes

12 November 2026

Where

London, London

Type

Open tender

In plain English

London Fire Brigade is hiring an independent third-party provider to run a confidential reporting line where staff can report misconduct (bullying, harassment, discrimination) outside normal channels. This is especially for sensitive cases involving PSU staff, senior leaders, or situations where internal investigation would create a conflict of interest.

What the buyer wants

• Operate an independent, confidential external reporting line accessible to London Fire Brigade staff • Handle and log complaints of misconduct, discrimination, bullying and harassment • Manage sensitive and complex cases where internal investigation is not appropriate due to conflicts of interest or capacity issues • Maintain records and report findings back to the Fire Brigade's Professional Standards Unit

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract requires specialist experience in running confidential reporting lines and handling sensitive HR misconduct complaints; most small trades businesses (builders, cleaners, electricians) will lack the compliance infrastructure, insurance, and HR investigation expertise needed, and security clearance for emergency services staff reporting may be mandatory.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

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