Customer Survey Research Partner

Buyer
Peabody Trust
Value
£1,750,000
Closes
9 November 2026
Where
London
Type
Dynamic purchasing system (open to join)

In plain English

Peabody Trust is looking for a research company to run their annual tenant satisfaction survey and monthly feedback surveys across their services. This is a regulated requirement for social housing providers, and the successful supplier will need to follow specific methodology set by the regulator.

What the buyer wants

• Deliver annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey in line with regulator requirements • Run monthly transactional surveys across key service areas • Ensure compliance with Regulator of Social Housing prescribed methodology and requirements

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract is almost certainly too large for a small tradesperson or micro-business: it is a £1.75 million annual contract requiring specialist research expertise, regulatory knowledge, and the ability to deliver complex surveys at scale. Your business must be an established research consultancy, not a trade service provider.

How to bid

This is a Dynamic Purchasing System: an open list of approved suppliers. You can apply to join at any time while it runs, and once accepted you can bid for the individual contracts the buyer runs through it.

How dynamic purchasing systems work

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