British Sign Language Customer Information Service

Buyer
Rail Delivery Group
Value
£1,000,000
Closes
8 December 2026
Where
London, London
Type
Open tender

In plain English

The Rail Delivery Group wants a supplier to build and run a British Sign Language translation system for the national rail network. The system will take rail information data, translate it into BSL (British Sign Language), and display it on digital screens at stations and on trains. This is a 1-year contract (potentially extendable for 2 more years) worth £1 million.

What the buyer wants

• Build and deliver a software system that can automatically consume (receive and process) industry rail data from approved sources • Translate that information into British Sign Language format • Enable the system to display BSL content on station screens, onboard train screens, and digital channels (like the National Rail Enquiries website) • Have the solution ready for launch by 30 September 2027 (but confirm if this deadline is achievable)

Likely requirements

Our reading of the notice. Always check the tender documents.

This contract is almost certainly unachievable for a small business without significant specialist software development and BSL expertise: you will need a team with proven experience in accessibility software, real-time data integration, and rail industry knowledge. This is a bespoke technology build, not a straightforward goods or services contract.

How to bid

This is an open tender: any eligible business can respond directly to the buyer by the deadline, with no framework membership needed.

How to write a tender response

Similar open IT and digital contracts

Check whether your business could win this, free

Get a plain-English bid plan for this tender with the bid coach

More IT and digital contracts in London